This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including fund recovery, scam reclaim assistance, and chargeback support.
By using Zenta Funds' website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
When you interact with Zenta Funds, we may collect both personal and non-personal data to facilitate the recovery process, including but not limited to:
Full Name
Contact Information (email address, phone number, physical address)
Banking and transaction details
Identification documents (when required for verification)
Communication logs, including email and live chat records
Technical information, such as IP address and device identifiers
2. How We Use Your Information
We use the information you provide strictly for the purpose of:
Assessing and processing your fund recovery case.
Liaising with banks, financial institutions, payment providers, and regulatory bodies on your behalf.
Ensuring compliance with applicable legal and regulatory obligations.
Improving our services and website functionality.
3. Service Fee Policy Transparency
As part of our commitment to transparency and professional ethics, Zenta Funds wishes to clarify that:
All services offered by Zenta Funds are subject to a service fee, which compensates for the resources, expertise, and time dedicated to your recovery case.
Disclosure of Fees:
In most cases, the applicable service fee will be communicated to you at the end of the recovery process, once the outcome has been determined. However, we reserve the right to announce the fee at the beginning of the service, or at any appropriate stage during the process, as needed.
By engaging Zenta Funds' services, you acknowledge and accept that service fees are a standard and necessary part of our recovery process, and you agree to remit payment in accordance with the terms provided upon fee disclosure.
4. Data Security
Zenta Funds uses advanced technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Information Sharing
We do not sell or trade your personal information to third parties. Your information may be shared only under the following conditions:
With banks, financial institutions, payment processors, and recovery partners as necessary to complete your recovery request.
With legal authorities and regulators when required by law or in response to valid requests for information.
With third-party service providers under strict confidentiality obligations for purposes related to service delivery, such as secure data storage and fraud analysis.
6. Data Retention
We retain your information for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or reporting requirements. After the retention period, your data will be securely deleted or anonymized.
7. Your Rights
You have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data (where applicable by law).
Withdraw your consent at any time, subject to legal and contractual limitations.
To exercise any of these rights, please contact us at info@zentafunds.com
8. Changes to This Privacy Policy
Zenta Funds reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the effective date will be updated accordingly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us.